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Get to know Kate and how she found higher ed risk management                                                                                                                                                                                              

The Path Less Traveled to Higher Education Risk Management

Kate Miller’s path to becoming a risk management analyst at Christopher Newport University (CNU) is a story of unexpected transitions and a growing passion for problem-solving. With a background in criminal justice and a minor in psychology, she initially wasn’t sure where her education would lead her. At the beginning of her career, she landed at Geico, where she spent seven years in the claims department. While she started in customer service, it was the investigative aspect of claims that really sparked her interest in risk management.

Miller’s move to higher education risk management was kismet. After seeing a sign for CNU while driving, she decided to explore the possibility of working in risk management for a university. This was a significant shift for her, but one that ultimately felt like the right fit, combining her investigative skills with her desire to create safer environments for others.

Starting a New Chapter at Christopher Newport University

In January 2024, Miller stepped into CNU’s first-ever risk management position. This was a big challenge, especially considering that the university had never had a risk manager before. However, she was determined to leverage her skills and experience to help CNU through the process of establishing a solid risk management program.

The URMIA Scholarship: A Gateway to New Opportunities

One of the defining moments in Miller’s early career at CNU was her decision to apply for the URMIA scholarship to attend the association’s 2024 annual conference. With CNU being new to having a dedicated risk manager, Miller saw this scholarship as a valuable opportunity to connect with others in the field, expand her professional network, and gain insights that would help her succeed in her new role. She learned about URMIA during her job interview preparations and recognized that the scholarship offered a perfect chance to deepen her understanding of risk management, enhance her skills, and network.

The application process was straightforward and stress-free. Miller emphasized that it’s important to discuss the scholarship opportunity with your supervisor before applying, as they will be contacted. Once she submitted her application, she found out that she had been selected fairly quickly.

Attending the URMIA’s 55th Annual Conference was a transformative experience for the new risk manager. It was her first chance to meet members of URMIA face-to-face, and she was impressed by the tight-knit community despite the large size of the group. Miller participated in her first YoPro (Young Professionals) meeting, where she connected with fellow risk managers at similar stages in their careers. The conference allowed her to gain a wealth of knowledge and strategies that she was eager to implement at CNU.

Miller was also grateful for the chance to explore a new city and make the most of her time there. Her advice for anyone considering applying for the scholarship is simple: “Just do it! The worst thing they can say is no.” She believes URMIA’s commitment to providing scholarships is a unique opportunity, especially for those looking to expand their network and knowledge early in their careers.

The Importance of Documentation and Advocacy

One of the key takeaways from Miller’s private sector experience was the importance of thorough documentation in risk management. As she navigates her role at CNU, she has introduced systems to ensure that all incidents are well-documented, which is essential for handling any claims or potential lawsuits. Her background in the private sector has also helped advocate for the best possible reimbursements for the university, especially when it comes to reductions in payouts. Understanding the intricacies of various coverages and being prepared for worst-case scenarios has allowed her to provide better protection and support for CNU.

Miller also sees an emerging trend in the field of risk management: the growing challenge of retaining talent. With a large number of experienced professionals retiring, there’s a significant knowledge gap that new risk managers are left to fill. She believes that addressing this gap is crucial for the future of the field, and she encourages aspiring risk management students to take advantage of resources like Gamma Iota Sigma chapters, which offer opportunities for learning and professional growth.

A Vision for the Future of Risk Management

Looking ahead, Miller sees the future of risk management expanding into new areas, especially in higher education. She believes that higher ed institutions are beginning to recognize the importance of risk management, both for student safety and for ensuring the institution’s overall stability. As colleges and universities increasingly understand the need for risk managers, Miller hopes that more institutions will create pathways for students to enter this vital field. She envisions a closer relationship between academia and the professional world of risk management, with more colleges and universities offering opportunities for students to gain hands-on experience and education in the field.

Advice for Aspiring Risk Managers

For students or young professionals interested in pursuing a career in risk management, Miller’s advice is simple: seek out internships and take advantage of every opportunity to learn. Whether through discounted certifications or networking events, gaining knowledge early on can help set the foundation for a successful career. She also stresses the importance of curiosity and a proactive mindset. In risk management, you often don’t realize the full scope of activities happening on a campus until you start thinking like a risk manager. It’s not about stifling fun or creativity but ensuring that everyone is protected in all situations, no matter how unexpected they might be.

Personal Insights and Motivation

Outside of her professional life, Miller has a number of hobbies that help her unwind. She is an avid reader and a proud Disney fan, planning to take her nieces on their first trip to Disney this summer. These personal interests help her find balance and keep her energized for the challenges of her role.

What keeps Miller motivated in her work is the “win” - whether it’s securing a significant reimbursement for the university or helping her colleagues understand the different types of coverage available to them. She also values her connection with URMIA, where she can offer guidance and listen to others’ challenges. This sense of community and shared purpose drives her to continue growing in her career and supporting her university.

Her Work Is Just Beginning

Kate Miller’s journey into risk management at Christopher Newport University is a testament to the power of embracing unexpected opportunities and the importance of continuous learning. Her experiences, both in the private sector and higher education, have shaped her into a resourceful and proactive risk manager. As she continues to navigate her role at CNU, Miller remains dedicated to closing the knowledge gap, advocating for her university, and connecting with others in the field to ensure that risk management remains a dynamic and evolving discipline.

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