Ryan DeStefano serves as Vice President of Global Assistance Services. In this role, he is tasked with providing holistic guidance of the Global Response Center (GRC) assistance team, including the Operations, Transportation, Network, and Security teams. Under his leadership, the GRC staff work collaboratively toward the fulfillment of our mission, with a primary emphasis on providing a consistently positive member experience to the people who call us every day in their time of need.
Prior to this, Ryan was Vice President of Security and oversaw On Call’s team of Global Security Specialists. In this role, Ryan was responsible for the development, implementation, and management of the organization’s security assistance services, products, and strategies. Prior to joining On Call, Ryan was the Security Director for Liberty Mutual Insurance. There, he led the strategy and operations to mitigate security risk and exposure and had program responsibility for over 500 offices and 40,000 employees. Previously, he also worked at Proctor and Gamble and the Gillette Company as part of their respective Global Security teams. He was responsible for a wide range of security management domains including crisis management, event security, physical security, and investigations. Ryan has over 15 years of diverse security and management experience including three different Fortune 100 companies in the manufacturing and financial services industries.
Ryan has a Bachelor of Criminal Justice, Master of Criminal Justice, and an MBA in International Business and Supply Chain Management from Northeastern University.